PacSam Video Games

Store Policies

Video Games PacSam is a young and dynamic company in the Gatineau and Ottawa area. Our goal is to offer our best service and quality products so, all nostalgic gamers can replay their childhood classics and all collectors can admire a piece they covet. For a complete transparency with our customers, we integrate these policies so that the company can grow in a healthy manner and that each of our customers can buy video games with confidence. Happy shopping!

Important Notice

The English version of the entire website has been translated from the French version. In the event of any discrepancies (text, description, price or anything else), the French version takes precedence.

Sales Policy

At, each used item (game, console or accessory) is always tested, inspected, authenticated and professionally cleaned before sale. Unless otherwise stated, the majority of games, consoles and accessories are rated from "good condition" to "excellent condition"; regardless of their physical condition, they are all original (authentic), functional and under warranty for 14 days after purchase. Unless otherwise stated, all of our games are in NTSC format, then, for use with North American consoles only.

Don’t hesitate to ask us for pictures or more details to see the general condition of the items you want before doing a purchase!

Return or Exchange Policy

For a return or an exchange of any defective games, consoles or accessories from PacSam Video Games, see the "Warranty" section below.

For any other return or exchange of products coming from PacSam Video Games, a return or exchange is possible during the period of 14 days following the purchase for used items or 30 days for new and still packaged items. However, PacSam Video Games reserves the right to keep 15% of the value of the item, in addition to shipping and return fees. After this period, see the "Purchase Policy" section below.

Purchase Policy

Video Games PacSam purchases your retro video games for cash or a credit usable on our online store. The amount of credit offered will, for most of the time, be greater than the amount offered in cash.

The customer must be completely transparent about the working and condition of his items. In case that the description doesn’t match the articles, PacSam Video Games reserves the right to adjust the amount offered or cancel the transaction.

For now, this service is only offered in the Gatineau and Ottawa area, but we might be interested in meeting you elsewhere in Quebec or Ontario for a large collection!

Price Policy

At, we work hard to offer you competitive prices which align with market values. Keep in mind that our prices always include full cleaning, product authentication, testing and warranty (see below).

All prices for our products and services are in Canadian dollars (CAD).

For this year (2021), we are not required to charge taxes in accordance with the laws in force in Quebec. However, it will likely change in 2022. Take advantage now!

Limited Warranty

All used games, consoles and accessories for sale at PacSam Video Games come with a 14-days limited warranty. New parts and accessories come with a 30-days limited warranty. The warranty covers products functionality only. Physical damage or satisfaction is not covered by this warranty.

If you have any problem with an item purchased from PacSam Video Games, contact us through our website or through Facebook's private messaging service for a repair, exchange or refund. The solution will be at the discretion of PacSam Video Games.

Payment Methods

We accept in person payment in cash, Interac, Paypal or Square (debit and credit).

We accept online payment made by Interac and Paypal.


It is possible to set aside items you are interested for a period of three (3) days. PacSam Video Games reserves the right to revoke this privilege to any customer who abuses this service or for any other reason.

Payment Plan (Extended Layaway)

It is possible to have a free payment plan service in case that you wish to set aside an order for more than three (3) days and for a maximum of eight (8) weeks. PacSam Video Games reserves the right to revoke this privilege any customer who abuses this service or for any other reason.

Conditions and how to:

  1. A deposit of a minimum of 25% of the invoice amount must be provided when you request this service and at least every two (2) weeks.
  2. Deposits are non-refundable.
  3. Once the entire invoice has been paid, you have 30 days to collect your items.
  4. In the event you forget a payment OR you forget to pick up your items AND we are unable to reach you, we can put the items back on sale and change your deposits into credits for future purchase on

Taking Possession of your Products

It is possible to pick up your items in person in Gatineau, by delivery in Gatineau and Ottawa or by shipment anywhere in Canada.

In person (Gatineau)

A curbside pickup can be arranged on request near Lorrain Blvd in Gatineau.

Delivery (Gatineau / Ottawa)

Delivery can be arranged on request around Gatineau and Ottawa at low cost. Here is an example of the charges for this service:

Ottawa (Downtown), Hull, Aylmer, Chelsea, Masson and Buckingham

Gatineau (Centre)

Shipping (Canada)

We offer a shipping service anywhere in Canada at the buyer's expense. Orders and shipments are processed within 24 to 72 hours, Monday to Friday.

Parcel: Unless otherwise stated, shipments are made with Canada Post's expedited parcel service, which includes a tracking number and $ 100 coverage in case of damage or loss by Canada Post. It’s possible to add options on request such as an additional coverage or a signature on delivery.

Lettermail: It’s possible to have certain items shipped with the lettermail service from Canada Post. No tracking number or coverage is offered with this service. Therefore, this option is strictly at the risk of the buyer regarding loss, damage or any other problem during delivery.

PacSam Video Games and its owner accept no responsibility in the event of loss, theft or damage once the package is processed by Canada Post. However, we will be happy to help you file a complaint with their service if a problem happens.

PacSam Video Games and its owner cannot be held responsible for an address error submitted by the customer. No refund or exchange can be requested following delivery to the wrong address. In case of return to sender (PacSam Video Games), all shipping costs will be deducted when refunding, exchanging or resending.

Website Usage Policy

These general conditions of use apply to PacSam Video Games website ( The website is the property of PacSam Video Games and its owner, Samuel Lacroix. BY USING THE WWW.PACSAM.CA WEBSITE, ALL USERS ACCEPT AND COMMIT TO COMPLY WITH THESE TERMS OF USE. Failure to comply with these conditions of use may result in legal action.

Intellectual property

The PacSam Video Games website ( and all of its elements (company name, logo, texts, articles, images, illustrations, photographs, databases and others) are protected by intellectual property law.

The total or partial reproduction of any elements present on the website subject to intellectual property is strictly prohibited. To this end, no element of the content present on this website may be copied, reproduced, published, republished, translated, transmitted or disseminated in any way on another computer, server, website, document or other media without a written and signed agreement from the owner of PacSam Video Games.

A user may be allowed to do short quotes from the website, as long as the origin of the document and the title of the document are cited clearly and precisely. Nevertheless, PacSam Video Games and its owner reserve the right to refuse this privilege at any time and any user. In addition, it may be requested to remove the citation from any physical or virtual document and to stop its distribution.

Liability limitation

All information accessible on the PacSam Video Games website ( is disclosed for informational purposes only. The company and its owner can’t be held liable for any direct or indirect damage related to the use of data, information or publications accessible on this website.

Privacy Policy

In order to serve you better in the future, we keep some personal information securely. This information is strictly confidential and will not be shared or disclosed to anyone outside PacSam Video Games. This data comes from forms or interactions with us and is limited to:

Questions, Comments or Suggestions?

Don’t hesitate to contact us if you have any questions, comments or suggestions about classic video games or our online store policies. We will be happy to discuss video games and share our passion for this hobby with you!